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Scoring Call Handling -- let us do it for you!
Saves your managers from having to do a time consuming and boring, but essential task
If you don't prove to staff that all calls might be reviewed, they can become lazy
Staff think they can guess Mystery Shoppers. SCAN keep staff on their toes at all times
Measure actual customer experiences, not actors fooling actors
Identify each call by member of staff and department
Easy to select relevant calls since each call can be classified by type or result by pressing keys at end of call
Highly flexible reporting including results of calls by recipient
Skilled analysts score calls against pre-agreed criteria for content and quality
Identify training needs
Identify sales and support process issues
