Becoming A Better Service Advisor

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I got a great question about ways to become a better service advisor. How to be great to customers, and how to be sure that auto mechanics are happy too. A good service advisor is VITAL to good customer service, and to techs. I enlist a little advice from my good buddy Kevin.

Kevin started out as a tech, moved up front to a service advisor position, and now he is managing a service department. If you want to be a good service advisor, THIS is what you need to know.

Humble Mechanic Podcasts
https://www.youtube.com/playlist?list...

Project White Wookie ~ MK3 GTI Videos
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Failed VW parts videos
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How To videos
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MK1 VR6 Swap Videos
https://www.youtube.com/playlist?list...

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